Privacy Policy

At DUC DORÉ, we respect your privacy and are committed to protecting your personal information.

Information we collect
When you place an order, contact us, create an account, or use our website, we may collect information such as your name, contact details, billing and delivery address, order information, and information necessary to process your payment.

How we use your information
We use your information to process and deliver orders, provide customer service, manage payments and returns, improve our website, prevent fraud, and comply with legal obligations. Where required, we rely on your consent, performance of a contract, legal obligations, or our legitimate business interests.

Sharing your information
We do not sell your personal information. We may share necessary information with trusted service providers, including payment processors, delivery partners, website hosting providers, and other services required to operate our online store.

International transfers
As DUC DORÉ operates internationally, your information may be processed or transferred outside the European Economic Area. Where required, appropriate safeguards are used to protect your information.

Data retention
We keep personal information only for as long as reasonably necessary to fulfil the purposes described above and to meet legal, accounting, and regulatory requirements.

Your rights
Depending on applicable law, you may have rights to access, correct, delete, restrict or object to the processing of your personal information, and to request data portability. Where processing is based on consent, you may withdraw your consent.

You may also have the right to lodge a complaint with your local data protection authority.

Contact us
For privacy questions or to exercise your rights, please contact us.

Last updated: September 2026