📦 Returns Address
‘Le Marnix’
9 rue Halévy, CARRÉ d’OR
06000 Nice, France
9 rue Halévy, CARRÉ d’OR
06000 Nice, France
⏰ Customer Service Hours
Mon–Fri: 8:30–20:00
Sat–Sun: 10:00–18:00
Central European Time (CET/CEST)
Sat–Sun: 10:00–18:00
Central European Time (CET/CEST)
💬 Get in Touch
Get in Touch
We’re Here to Help
Whether you have a question about sizing, materials, orders, shipping or returns, our team is here to assist you.
We aim to respond within 24 hours during business days.
For order enquiries, returns or exchanges, please include your order number so we can assist you more quickly.
You may also find answers to common questions in our FAQ.
Thank you for choosing DUC DORÉ.
We aim to respond within 24 hours during business days.
For order enquiries, returns or exchanges, please include your order number so we can assist you more quickly.
You may also find answers to common questions in our FAQ.
Thank you for choosing DUC DORÉ.
Frequently Asked Questions
1. Shipping
Q: How long does shipping take?
Q: How long does shipping take?
Delivery typically takes 5–15 business days. Once your order is dispatched, you’ll receive tracking information by email.
2. Returns
Q: What is your return policy?
Q: What is your return policy?
We accept returns within 14 days of delivery. Items must be unworn, unwashed, and returned in their original condition with all tags attached.
3. Exchanges
Q: Do you offer exchanges?
Q: Do you offer exchanges?
Yes. We offer exchanges within 14 days of delivery. Items must be unworn, unwashed, and in their original condition with all tags attached.
Please contact us before returning an item.
Please contact us before returning an item.
4. Order Tracking
Q: How can I track my order?
Q: How can I track my order?
Once your order has been dispatched, you’ll receive an email with your tracking number.
5. Materials
Q: What materials are your knitwear made from?
Q: What materials are your knitwear made from?
Our knitwear is crafted from carefully selected premium yarns, chosen for their softness, comfort, and durability.
6. Care
Q: How should I care for my knitwear?
Q: How should I care for my knitwear?
Please follow the care instructions on the garment label, as care requirements may vary by material.
7. Contact
Q: How can I contact customer support?
Q: How can I contact customer support?
You can contact us through our contact form. We aim to respond within 24 business hours.
8. Payment
Q: What payment methods do you accept?
Q: What payment methods do you accept?
We accept major credit and debit cards through our secure checkout.
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